experience with AJL: Trying to Resolve through comms delays

billyshakes · May 19

Seconded.

Phil · May 19

...and this is why Bob Holo sells his guitars directly through Michael only.

JSanta · May 19

https://djangobooks.com/forum/discussion/comment/121541#Comment_121541

But the other side of it is I literally never once had to ask Jerome for an update, and the build was very delayed. But not once during the proces was I unaware. All I am saying in general is that if I am paying for a service, at least getting back to me after a week or two is not a lot to expect.

On the other side, if you're the kind of customer that is constantly bugging the builder, asking for daily updates and stuff like that, I would understand the luthier not wanting to participate in the back-and-forth.

Gouch · May 19

I highly recommend just chill, and wait. This will work out. AJL guitars are *great*, the boss is 100% cool, he does beautiful sonorous work and is scrupulously fair at business.

jsparr1983 · May 23

Since his return email last week he has informed me that the other buyer on the line received an invoice but hasn’t gone through with payment. I have made final payment this morning for the guitar and hoping he comes through from here.

jsparr1983 · June 29

Well here we go again. Made full payment back in May and was told it would ship week of June 8th but no confirmations and now back to no responses to my emails… 😓

everett · June 29

fwiw, I ordered a guitar from him a while back...had the same experience of slow communication. I ultimately got the guitar and am happy with it, but we had agreed on some custom design details that he never did. I ended up accepting the guitar because I had waited over a year for it and didn't want to deal with more lag.

VicBulbon · June 29

I agree with a few others here that details of the transaction and whats good practice aside, good communication is important for any good vender or business owner. Cultural factor is not a really good excuse for weeks of silence. I'm currently waiting for a Busato copy from Risto Ivanovski and that guy always replies within half a day or so.