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Seconded.
...and this is why Bob Holo sells his guitars directly through Michael only.
But the other side of it is I literally never once had to ask Jerome for an update, and the build was very delayed. But not once during the proces was I unaware. All I am saying in general is that if I am paying for a service, at least getting back to me after a week or two is not a lot to expect.
On the other side, if you're the kind of customer that is constantly bugging the builder, asking for daily updates and stuff like that, I would understand the luthier not wanting to participate in the back-and-forth.