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AER Repair and Service in the States
Jim Kaznosky
Prodigy Bumgarner Derecho;AJL XO
It has been a minute since I've posted here. My AER took a cup of expresso to the top right before a gig. While I was able to get through a few gigs with it, i am definitely hearing it slowly lose power and need some service. I've reached out to AER in Europe but have heard nothing. Does anyone know anywhere in the States that services these? East coast would be great but i'll send it anywhere within reason.
Thanks in advance.
Comments
Maybe try calling a local dealer with an account with AER. My guess is they will know who to contact.
Yep. There is dealer that owns this forum, hence me posting here. I'll call Michael tomorrow, but I'm posting to see if there are other suggestions.
AER responded to me. Doug (info below) set me up with someone nearby who will likely be able to help me out.
Contact is:
Douglas E. Nestler
CEO – Music Ship LLC
phone: 215-272-5198
website: www.musicship.com
email: [email protected]
Doug responded very quickly.
I'm curious how this worked out.
A friend dropped his Compact 60/3 or a foreign object collided with it.
Two broken-off pots (shafts lost with the knobs, too...probably in the band-mobile) & one wobbly pot. Still works, sounds good, but not the same. I think the wobbly pot is the problem. Offered to take a look for him. E-mailed AER to ask if there was US service, or parts availability. Got a reply in less than an hour, being late evening in my time zone.
They didn't answer the question about US service but said they still had spare preamp boards & it was relatively easy to replace (knobs, hardware, disconnect cables, swap board, reverse steps).
About 3 more weeks to re-establish communication and get an 'offer' (quote/invoice).
No e-commerce; only bank transfers. (no PayPal, etc.) $75 fee at my local bank but they looked terrified like they had never done such a thing. PayPal's Xoom looked like a cheaper possibility, but they reported they are unable to do business, commercial or fundraiser (I think that was the word they used) internationally. What's left? Just personal-personal?
Second larger bank branch knew to send me to the silver-back boss with his own office. He started to suggest Western Union would be cheaper. I said if the bank could do it, let's just do it. No gambling with the knowledge of whatever employee is at the grocery store that offers Western Union services. I've spent more time figuring out how to get the board and pay for it than the repair will probably take.
USD:EU already dropped along with the stock market this week. That cost an extra US$30. Remains to be seen how Customs goes. I have NEVER had any problems with Customs other than incalculable delay. But if AER uses DHL it should be simple (fingers and eyes crossed).
Could there be anything else wrong? Yeah, but I doubt it. He plays with it 3-4 nights a week still. It just sounds different. Anything broken on the preamp board related to the controls would not be a surprising cause.
Hopefully, I can repair the old board as a spare. The wobbly pot could be a broken pot or damaged PCB. I have repaired PCB's on irreplaceable industrial equipment where there was no other option. I won't know until I look/try.
AER tells you where you can PURCHASE their product in your region, and they have a US website, but service support is only at the German email address. That seems to support the appearance of no US service option.
Lane Sparber in NYC is amazing. He fixed mine, granted I needed to order a part. Find him on Facebook and reach out. He charges very little and enjoys taking things apart. He may be slightly backed up at the moment but I'm not sure.